Business structure and mode of operations have changed, with many businesses adopting a remote workforce model. Such a model may be necessary because you have workers doing fieldwork or because you got an office located far from the head office. With the modern technology era, your workflow can be streamlined to achieve effective collaboration. Excellent infrastructure for collaboration is the bottom line for successful business operations, whether remotely or otherwise. One way of collaborating with your workers is by having an effective telephone system across the company. You may consider cloud-based VoIP technology in which you don’t need to have airtime to make your calls. What you need to do is to identify a company that provides cloud phone service for businesses to network the infrastructure in your main and remote offices. In this article, you’ll learn about important reasons why you need a cloud-based phone system for your remote team. These include:
With any process that ought to be done online, security should be at the forefront. By all means, you need to protect phone call information from being intercepted by scammers, losing your business secrets to them. Additionally, malware attacks, such as ransomware, are on the rise. There are many more kinds of attacks that you won’t desire to expose your business to.
Since your remote team makes contact with your business, they can be the target of attackers and easily become their point of entry. Thus, a cloud-based system is more secure in the following ways:
- Your cloud phone service provider already has an established security protocol. And, in case they don’t give secure platforms, fret not as it’s easy to get another cloud phone service provider.
- On top of the provider’s security protocols, you can implement other security measures from your end if your business can finance the expense without running into financial struggles. A VPN is vital for your business, not only for telephone services but also for other areas of operations.
No Onsite Systems Needed
Cloud-based phone systems aren’t like other technology solutions. They don’t require onsite devices. If your business was to run everything on your own, that would mean added costs to your business in terms of hardware and software updates and maintenance. Additionally, when the need comes to expand the phone infrastructure, it would result in further implications, such as additional equipment.
On the contrary, if you’re to scale down your business operations, you’d end up with equipment that isn’t used, yet needing expensive maintenance, pushing high your operational costs. For a cloud-based phone system, you only require your existing phone equipment. After the installation of the required software and gaining access to the platform, you’ll be good to communicate with your colleagues, toll-free. All other costs remain on the side of the provider.
Offers Flexibility And Mobility
A cloud-based phone system removes limitations by taking the on-premise PBX phone system out of the premises into the cloud. Whether you’re in the main office or a remote place, you’ll enjoy the same capabilities and features of the excellent technology, regardless of where you are. When remote workers leave the office, they can still access the corporate phone system using a mobile app. A VoIP phone system can be integrated with a smartphone app, enabling you to receive office calls from your phone.
Therefore, your workers can use any gadget—desk phone, tablet, or a smartphone—with the installed cloud phone app, or they can use their PC installed with the softphone application. Your desk phone can access the main business phone network by connecting it to an Ethernet jack from anywhere.
A cloud-based phone system removes the need for long-distance calls and individual landlines. What you pay for is a monthly invoice that caters to all desk phones in the entire organization, including the remote workers. Your billing system is, thus, simplified and spares your workers the stress of preparing reports of phone expenses.
All Office Staff Can Share The Same Phone System
Cloud phone services help all your workers to share the same features of a business desk phone. This gives remote workers a good connection during audio conferencing and video calls. Thus, your remote workers won’t feel left out of company meetings. Audio or video conferencing is important for staff collaboration. VoIP phones can be integrated with the organization’s directory, voicemail, and other features of the business phone system for access by all. These features are also accessible through a mobile phone app.
A cloud-based phone system is important for your remote team to access the same features as your workers in the office. Communication with the organization is also secure from attackers as the cloud service provider employs cybersecurity measures for your organization. Besides, a cloud-based phone system is cost-effective for there are no individual connections; there’s only one billing for the entire organization.